FAQ
Questions, answered
Everything you need to know about our services, booking, pricing and what to expect on the day.
What cleaning services do you offer?
We offer four core services: regular Residential Cleaning, one-off Deep Cleaning, Commercial Office Cleaning, and Move-In / Move-Out Cleaning. Each can be tailored with add-ons such as inside-fridge or inside-oven cleaning — just mention them in your quote request.
How do I book a cleaning?
Complete the free quote form on our Contact page. We reply with one clear price; once you confirm a day and time, your booking is set. You will receive a confirmation with your cleaner's arrival window.
How much does cleaning cost?
Price depends on your property size, the type of clean and visit frequency. Regular cleaning is more economical per visit than one-off cleans. Your quote is fixed before you book — the price we quote is the price you pay.
Do I need to prepare anything before you arrive?
Very little. We simply ask that surfaces are reasonably clear, pets are comfortable, and we know how to access the property. We bring all products and equipment.
Do you bring your own cleaning products and equipment?
Yes — every visit includes professional-grade products and equipment. Our standard range is eco-friendly and safe around children and pets. Prefer your own products used? Just tell us.
Do I need to be home during the cleaning?
No. Many customers provide a key or access code and return to a finished clean. All cleaners are vetted and background-checked, and your keys are stored securely and coded anonymously.
Which areas do you cover?
This demonstration website shows sample coverage across the United States, the United Kingdom, Canada and Australia. Enter your location in the quote form and we will confirm availability for your area.
How often should I book?
Most homes choose weekly or bi-weekly visits to stay on top of things; monthly suits smaller households. Offices typically choose two to five visits per week depending on size and footfall.
What if I need to reschedule or cancel?
You can reschedule or skip a visit free of charge with at least 24 hours' notice. Inside 24 hours, a small late-change fee may apply — it will always be stated in your booking confirmation.
What is your satisfaction promise?
If any part of your clean does not meet the agreed checklist, contact us within 24 hours and we will return to re-clean that area free of charge.
Are your cleaners insured and background-checked?
Yes. Every PureSpace cleaner is interviewed, reference-checked, background-checked and covered by our service insurance while working in your property.
Can I request the same cleaner every time?
For regular bookings, yes — wherever scheduling allows, we assign the same cleaner so they learn your home and your checklist.